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$49.95 plus s&h
Or Call 1-800-884-3531
 

Frequently Asked and Anticipated Questions

(Always feel free to contact us with any questions or suggestions.)

QUESTION #1a:

Will you ship FlashMasters to the following countries: Australia, Canada, England, New Zealand, Northern Ireland, Scotland, Wales, Union of South Africa, or the United Kingdom?

ANSWER:

Yes, but the (air mail) shipping and handling charge will be: $10 US for the first FlashMaster in the order and $3.00 US for each additional FlashMaster in the order. Note, however, that the "Guide for Teachers and Parents" that accompanies each FlashMaster currently is only in English and that the purchaser may be required by his or her government to pay import duty, value-added tax, etc. (If you think the "Guide" or the labels on the FlashMaster should be translated into another language, please tell us.) Finally, payment for international orders must be paid by credit card or by a bank check denominated in U.S. dollars.

QUESTION #1b:

Will you ship FlashMasters to the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, the Netherlands, Portugal, the Republic of Ireland, Spain, and Sweden?

ANSWER:

Because of new European Union recycling requirements, we are prevented from shipping FlashMasters to these EU countries. It is our understanding that residents of these countries may lawfully purchase FlashMasters elsewhere and then bring the FlashMasters back into these countries.

QUESTION #1c:

Will you ship FlashMasters to Puerto Rico?

ANSWER:

No, but FlashMasters can be purchased from our distributor/reseller for Puerto Rico: Camera Mundi, Inc.

Contact for quotes: Sandra Pérez
Telephone: 787-743-4876 or 787-653-4876 extension 231
Email: sperez@cameramundi.com
Fax: 787-746-4979
Physical Address:
Camera Mundi, Inc.
Reparto Industrial Cartagena
Frente a Villa Blanca
Carretera #1, KM 34.1
Caguas, PR 00726
 

QUESTION #2:

Does the FlashMaster come with batteries?

ANSWER:

The FlashMaster comes with 2 AA alkaline batteries.  Probably in an excess of caution, I described these batteries as "demonstration" batteries because when they were packaged with the FlashMaster I did not know how much time would pass before they were shipped to a customer.  They are excellent batteries and I have received nothing but good reports about them.  A teacher who received her FlashMasters in August reports that they ran with constant usage through June without replacement. Another teacher reported that after fairly intensive use, some batteries needed to be replaced after five months.

QUESTION #3:

I followed “STEP 1” by pushing a yellow key to select a “learning activity”, but nothing happened. Why not?

ANSWER:

Before “STEP 1” is taken, the FlashMaster must be “on”.  If it is not already “on”, push the “ON/OFF” key to turn it “on”.  If pushing the “ON/OFF” key does not turn the FlashMaster “on”, make sure there are two new size‑AA alkaline batteries properly installed in its battery compartment.  (See page 3 of the printed manual or click here). 

QUESTION #4:

Can a FlashMaster be sent by FedEx (instead of by U.S. Priority Mail)?

ANSWER:

We will ship your order by FedEx (Express), and, if reasonably possible, on the day we receive your order if: (A) you call us at 1-800-884-3531, (B) give us an appropriate FedEx shipping address in the U.S., and (C) tell us: (1) which FedEx Express service(s) you want (next workday morning, next workday afternoon, 2nd workday, 3rd workday, and/or Saturday), (2) which telephone number FedEx can use to contact you in case of a problem, and (3) whether we should authorize FedEx to drop off the order even if no one is present at the address to accept it.

If you use FedEx, we (Flashmaster LLC) will not charge a shipping and handling fee, and FedEx will charge its fee to the same credit card account used by you to pay us for the FlashMaster(s). (We will not be able to predict the amount of the FedEx shipping fee, but you probably can get a fairly good estimate if you call FedEx (800-463-3339) or use its website (at www.fedex.com). If you do this, you should know that our zip code is 83001, that each FlashMaster weighs slightly less than one pound, and that we normally deliver the order to a FedEx office or drop-off box.

The earlier that you contact us in the day, the more likely we will be able to FedEx your product that same day.
 

QUESTION #5:

Why won't the FlashMaster display problems when I push the "START" key?

ANSWER: 

Possibly the FlashMaster has not been turned "on".  (See answer to QUESTION #3 above.)

Or more likely, the "Special Problems" learning activity is selected and no problems (missed or "entered") are in memory, in which case "NO PROBLEMS IN MEMORY" will be displayed.  If so, push any one of the yellow (learning activity) keys other than the "SPECIAL PROBLEMS" key and then push the "START" key.  (Later read about the "Special Problems" learning activity on page 16 of the printed manual (the "Guide for Teachers and Parents") or click here). 

QUESTION #6:

I see "NO PROBLEMS IN MEMORY" on the display of my FlashMaster. Is it broken?

ANSWER:

No. See the second paragraph of the answer to Question #5 above.

QUESTION #7:

The FlashMaster is not storing missed problems (i.e., incorrectly answered problems) in its memory. Why not? (I want to practice those problems using the “Special Problems” learning activity.)

ANSWER:

This is because there is at least one “entered problem" (i.e., a problem that someone has entered with the “ENTER PROBLEMS” key) in the FlashMaster’s “Missed and “Entered” Problems Memory".  When an “entered” problem is stored in this memory, the FlashMaster will not store missed problems in memory.  Therefore, it is necessary to push the “Erase: Missed and “Entered” Problems” key.  Doing so will remove all problems stored in the memory and allow the FlashMaster to store missed problems (i.e., incorrectly answered problems) so that these problems can later be practiced by means of the “Special Problems” activity.

QUESTION #8:

My child has advanced beyond the “Table: In Order” and “Table: No Order” learning activities but is made to feel very anxious and pressured by even the 180-second time limit. Is there a way to use the “Timed Practice”, “Timed Test” and “Special Problems” activities without a time limit?

ANSWER:

Not exactly, but one possible solution is to select the 180-second time limit and then to “hide” its countdown by pressing the “Hide or Show: Countdown of Time Limits” key located above the “2” number key. The “Timed Practice”, “Timed Test” or “Special Problems” activity will still terminate after 180 seconds, but often users are not bothered because 180 seconds constitute quite a long time to continually answer problems and because many users tend to forget about (or at least not be bothered by) the time limit since it is so long and since there is not a countdown to remind them of it.